Terms of Service
Last updated: 2026-07-02
1. General
These Terms of Service ("Terms") govern the purchase and use of the Secret Keybox application ("App") offered by:
Take a Break Piotr Ogrodowicz, Dmosin 54, 95-061 Dmosin, Poland, VAT ID: PL7297228159
("Seller", "we", "us").
Purchasing a license constitutes acceptance of these Terms.
2. Product description
Secret Keybox is a native Salesforce application for managing passwords, API keys, and credentials directly within the customer's Salesforce organization. The App is delivered as a Salesforce metadata package for deployment in the customer's environment.
The App is not distributed through the Salesforce AppExchange.
3. License
- A license grants the right to install and use the App in one (1) Salesforce organization.
- The license covers an unlimited number of users within that organization.
- The license is non-exclusive, non-transferable, and may not be sub-licensed.
- The customer may not resell, redistribute, or publicly share the App's source code.
4. Plans & payment
- The App is available under monthly and annual subscription plans. Access to updates continues for the duration of the applicable plan.
- Prices are in euros (EUR) and exclude VAT, which will be applied according to applicable regulations.
- Payments are processed by EasyTools (third-party payment provider). We do not store payment card data.
5. Delivery
Upon payment confirmation, the customer receives installation instructions and the installation package (or a download link) at the provided email address. Delivery time: within 24 hours on business days.
6. Updates & subscription term
During an active subscription, the customer receives App updates as they are released, along with technical support.
The right to use the App is valid only for the duration of the active subscription. The customer may cancel at any time; cancellation stops further renewals and billing, and access to the App continues until the end of the current paid term. When the subscription term expires without renewal, the license terminates — the customer must stop using the App and remove it from their Salesforce organization. Continued use after the term has ended is not permitted, and cancellation before the end of a paid term does not entitle the customer to a refund for the remaining period.
7. Technical support
Technical support is provided via email at contact@secretkeybox.com on business days between 9:00–17:00 CET. Response time: up to 2 business days.
8. Refunds & cancellation
Due to the digital nature of the product (delivery of code/files), the right of withdrawal does not apply once the digital content has been delivered and the customer has given explicit consent to delivery before the withdrawal period expires, in accordance with applicable consumer protection law.
If the App contains technical defects that prevent its proper use, the customer may submit a complaint to contact@secretkeybox.com. Complaints will be processed within 14 days.
9. Technical requirements
Use of the App requires:
- An active Salesforce organization on an edition that supports Apex and custom objects — Enterprise, Unlimited, Performance, or Developer Edition. Lighter editions (such as Starter, Group, and Professional) are not currently supported.
- Salesforce administrator permissions to perform the installation.
- Lightning Experience enabled.
10. Data access & recovery
All credentials and secrets are stored, encrypted, entirely within the customer's own Salesforce organization. The Seller has no access to these credentials and cannot read, export, decrypt, recover, or restore them in any way. Encryption keys are generated within and held by the customer's Salesforce organization; if a key is lost, deleted, or reset — or if the customer's Salesforce data is lost — the affected credentials become permanently unrecoverable, including by the Seller. The customer is solely responsible for the administration, backup, and retention of their Salesforce organization and its data.
11. Limitation of liability
The App is provided "as is". The Seller is not liable for:
- Loss of stored credentials resulting from loss, deletion, or reset of the organization's encryption key or Salesforce data, which the Seller cannot access or recover.
- Data loss resulting from misconfiguration of the customer's Salesforce environment.
- Downtime caused by Salesforce platform outages.
- Indirect damages, lost profits, or data losses exceeding the amount paid for the license.
12. Intellectual property
All intellectual property rights in the App, its code, graphics, and documentation remain the property of the Seller. Purchase of a license does not transfer these rights to the customer.
13. Changes to these Terms
We reserve the right to update these Terms. Customers with active subscriptions will be notified of material changes by email with 30 days' notice.
14. Governing law
These Terms are governed by Polish law. Any disputes shall be resolved by the court with jurisdiction over the Seller's registered address, subject to mandatory consumer protection rights under applicable law.